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Fulfillment Times Update February 2021

  • by Ricardo Martinez

Our manufacturing and distribution center is officially open in our Offices in Toronto, Canada!

This is exciting news since there will be no duty charged on any of your cool products!  Also we are able to cut a percentage off the shipping since it now counts as domestic shipping for our Canadian customers. 

Can you believe that January went by just like that?  At Moondream Eclipse Apparel the months are starting to blend together as we continue to motor through this Pandemic.  Each product you see in Moondream Eclipse Apparel's catalog is made on-demand—once you place an order, we produce it specifically for you. We're doing our best to get your orders out on time, but during these unprecedented times delays can happen. We work with production partners and shipping carriers who are seeing industry-wide disruptions because of the impacts of Covid-19.

Statement about shipping delays

While we're happy e-commerce is booming, it doesn't come without its struggles. Shipping carriers in North America are tackling the large number of incoming orders, and millions of shipments are stuck in distribution centers, leading to industry-wide shipping delays and your orders being late. Note that the tracking links take longer than usual to update.  You might have noticed that when you were happy to receive your shipment update but unable to immediately start tracking it. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. Sometimes the tracking info won't change for over a week until the item is scanned, or even up to the point of delivery. For example, we have orders that were handed over to a carrier on January 3, but were scanned by them only on January 10. Know that your orders aren't lost—they're still being processed by the carriers.

Canada fulfillment

The Ontario province in Canada, where our fulfillment center is located, has issued a stay-at-home order due to a spike in Covid-19 cases. Printful as a business that provides online retail services and manufactures and distributes goods is allowed to stay open, so for now we'll continue fulfilling orders in Canada. We're closely following the updates and complying with all safety procedures. We'll let you know if anything changes.

Please make sure to regularly check in with the latest fulfillment estimates published below.

Production time in Canada and the USA for Tees, Hoodies and Sweatshirts are averaging 2-7 Days.

Mugs, Face masks and Phone Cases are averaging 2-5 days.

Hats, Embroidery and Accent Pillows are averaging 2-7days

As we continue to navigate through the uncertain waters of the Covid 19 Pandemic we will endeavour to do our best in keeping you our valued customers informed with the latest and greatest.

On behalf of the whole team, I thank you for your continued support and patience if there are any shipping delays.  I wish you health to you and your loved ones.

Ricardo Martinez

Creative Director

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